The icetana AI Relay Agent helps security teams stay informed by routing icetana event notifications to the communication platforms they already use, without requiring operators to be at a workstation. Integrated with icetana's Safety and Security solution, it allows teams to customise notifications based on event type, detected object, camera source, and severity level, ensuring alerts are filtered and directed to the right people.

When an icetana event occurs, such as a perimeter breach, loitering, or a trip and fall, the Relay Agent automatically sends key event details, including event type, detected object, camera location, and severity, directly to your chosen channel. Multiple communication channels can be configured for different teams, so a fight detected on camera can alert on-ground security immediately, while a trip and fall can be directed to your Health and Safety personnel.

Designed for security operations that need instant, targeted communication, the Relay Agent ensures critical information reaches the right responders at the right time. It reduces reliance on manual monitoring, shortens response times, and keeps teams coordinated across sites. 

By connecting icetana AI events to the platforms your team already relies on, the Relay Agent makes real-time security awareness simpler, faster, and more effective.