IVY is a conversational-AI voice assistant designed for public spaces and intercom systems. She handles routine enquiries, reduces call-centre load and elevates user experience through natural-language interaction, available 24/7. 

Built on advanced machine-learning and natural language processing technologies, IVY understands intent, learns over time, and supports multilingual communication to serve diverse environments.

With IVY, organisations can automate commonplace tasks (like way-finding or lost-ticket support), detect and filter nuisance or malicious calls, and free staff to focus on high-priority actions, improving efficiency and user satisfaction simultaneously.

IVY integrates into the Symphony Cloud service platform, offering analytics on interactions (reaction times, call volumes, contextual insights) so that performance can be monitored and optimised.