Learning Outcomes

• Analyse general types of incidents, technical issues and problems for Structured & Fibre Optics Cabling Systems that impact infrastructure operations
• Conduct troubleshooting of general types of network-problems of low to mid-level complexity for Structured & Fibre Optics Cabling Systems
• Apply operational procedures from developed Structured & Fibre Optics Cabling Systems guides to respond to ad-hoc user requests
• Apply basic troubleshooting tools and techniques to resolve Structured & Fibre Optics Cabling Systems technical issues or problems for end users within a defined turnaround time
• Execute routine tasks related to the administration, configuration and support of infrastructure, in line with broad guidelines
• Apply basic infrastructure configuration and administration techniques in accordance with guidelines and processes from an action plan to carry out tasks and activities outlined in infrastructure upgrade plan
• Apply basic troubleshooting tools and techniques to identify warning indicators or significant declines in Structured & Fibre Optics Cabling Systems performance, following the roll out of upgrades or updates